More Information about Moving to EarthLink^®

Frequently Asked Questions (FAQ)

General Questions

Does this transition affect me?

If you have a dial-up Internet access account (home or business) with JCN Internet Services, your account will be transferred to EarthLink. If you do not want your dial-up account to be transferred, please contact us no later than 5/1/2006 at 1-877-931-8111 during our normal business hours:  9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or email us at sales@jcn.net.

 Any non-dial-up accounts you have with JCN will not be transferred to EarthLink.

 Why are you no longer providing dial-up Internet access?

You asked for more services, and JCN Internet Services recognized the benefits to you by partnering with EarthLink, the nation’s next generation Internet service provider (ISP). We’re confident that you’ll enjoy all of the exclusive online features and benefits provided by EarthLink.

When will the transition take place?

We expect the transition to take place on or around 5/9/2006, after which EarthLink will ship you a Welcome Kit with everything you need to start using their service.  

To avoid any delays in receiving your EarthLink Welcome Kit, please make sure we have your current shipping address on file before 5/1/2006. If you need to update your address, please call us at 1-877-931-8111 during our normal business hours: 9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or email us at sales@jcn.net

Will there be any interruption in my service?

Your JCN Internet Services service will continue through 6/9/2006, so you should not experience any interruption in your dial-up service. To ensure a smooth transition, simply install the EarthLink TotalAccess® software CD included in your EarthLink Welcome Kit, which should arrive within 2 to 8 days after 5/9/2006.

In addition, email from your primary JCN Internet Services account will be sent to your new primary EarthLink email address through 6/9/2006.

Will my benefits change? What benefits does EarthLink offer?

For only $19.95 a month*, you’ll receive EarthLink Unlimited service, which includes: 

• Unlimited Internet access with thousands of access numbers for fast, reliable connections nationwide
• Eight email addresses, each with 100MB of mail space and 10MB of webspace
• EarthLink Accelerator - surf the Web up to 5X faster than regular dial-up!**
• EarthLink Protection Control Center -- up-to-date protection against spyware, viruses,

hackers, and online scams -- all from one, easy-to-use program!

• spamBlocker - blocks virtually 100% of junk email
• Pop-Up Blocker - blocks almost all pop-ups
• Award-winning 24/7 customer support
• Customizable myEarthLink start page
• Much more!

*Certain taxes and fees may apply.

**With EarthLink Accelerator, certain Web page text and graphics will load faster when compared to standard dial-up Internet service. Actual results may vary. Some Web pages such as secure or encrypted Web pages will not be accelerated. EarthLink Accelerator may not be compatible with proxy-based software or services such as content filters or firewalls. EarthLink Accelerator is only compatible with EarthLink's Dial-Up service and specified browsers.

What if I do not wish to continue my service with EarthLink?

We believe you’ll be satisfied with EarthLink's award-winning service and support. However, you can opt out of the transition to EarthLink by calling us at 1-877-931-8111 during our normal business hours: 9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or emailing us at sales@jcn.net

Note: Unless you notify JCN Internet Services Internet by 5/1/2006, EarthLink will automatically set up an account for you.

Where can I find out about EarthLink's service and privacy policies?

Just visit the EarthLink Policies and Agreements page.

I have a personal Web site as part of my dial-up service with JCN Internet Services. Will I be able to have a personal Web site at EarthLink?

Yes. EarthLink offers 10MB of free webspace for each EarthLink email address in your account.

If you do not already have your Web site's files stored on your computer, we recommend copying them to your computer as soon as possible. You can then upload them to your EarthLink Web space after the transition. For more information, please click here.

What if I have Web hosting and dial-up services?

If you currently have Web hosting and dial-up services with JCN Internet Services, only the dial-up portion of your account will be transferred to EarthLink.  

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EarthLink Account Setup

Do I have to do anything to establish my account with EarthLink?

No. We’ll automatically transfer your account to EarthLink on or around 5/9/2006. However, if you do not want us to transfer your account to EarthLink, please call us before 5/1/2006 at 1-877-931-8111 during our normal business hours: 9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or email us at sales@jcn.net

How can I start using my EarthLink account?

The easiest way to start using your EarthLink account is to install EarthLink's free TotalAccess software. TotalAccess will automatically configure your computer to connect to the Internet.

EarthLink will ship you a Welcome Kit with a TotalAccess CD, along with a welcome letter that includes your EarthLink email address and password.

To avoid any delays in receiving your EarthLink Welcome Kit, please make sure we have your current shipping address on file before 5/1/2006. If you need to update your address, please call us at 1-877-931-8111 during our normal business hours: 9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or email us at sales@jcn.net

Will EarthLink’s TotalAcccess software work on my computer?

EarthLink's TotalAccess software works on both Windows and Mac OS computers. For exact system requirements, please click here.

Do I have to use EarthLink's TotalAccess software?

Installing TotalAccess is the easiest way to set up your Internet connection and email. TotalAccess also helps you avoid hassles like pop-ups and spam, and includes the EarthLink

Protection Control Center, which provides up-to-date protection against spyware, viruses, hackers, and online scams -- all from one, easy-to-use program! For more information, please click here.

While we strongly recommend using TotalAccess for a superior online experience, you do not have to use it. For instructions on setting up your connection manually, please click here.

What if I need help after I receive my EarthLink software?

If you need help after you receive your EarthLink Welcome Kit, you can always find easy, step-by-step instructions at the EarthLink Support Center. You can also trade real-time messages with a friendly EarthLink Live Chat representative. Or call 1-888-EARTHLINK.

Can more than one person connect to my primary dial-up account at the same time?

Simultaneous usage occurs when two or more people access the Internet at the same time, using the same dial-up connection. You are only allowed a single dial-up connection to the Internet using your email address and password combination at any time. Any simultaneous usage is subject to a fee of $1.00 an hour.

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Email

Will my email address change?

Yes. You’ll receive your new “@earthlink.net” email address in the welcome letter included with your EarthLink Welcome Kit. EarthLink will make every effort to provide you with an address that is similar to your current address.

Do I have to use the email address that EarthLink assigns me?

No. After you receive your EarthLink Welcome Kit, sign in to your EarthLink My Account Web page to change your email address, and to add more addresses to your account if you wish.

Note: If you do change your EarthLink email address after the transition, you’ll need to give JCN Internet Services your new address so your email can be forwarded. Please call us at 1-877-931-8111 during our normal business hours: 9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or email us at sales@jcn.net

After the transition, will I miss any email sent to my current email address?

To ensure you do not miss any email, messages sent to your current primary email address will be forwarded automatically to your new EarthLink address for approximately 30 days after the transition date. This will give you time to notify your family, friends, and business associates of your new address.

What if I have multiple email addresses with my current dial-up service? 

Only messages sent to your primary JCN Internet Services email address will be forwarded to your new EarthLink email address. Any additional JCN Internet Services email addresses will no longer work after the transition date.

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Billing

I receive a paper invoice every month. Will I continue to receive a paper invoice as an EarthLink subscriber?

EarthLink automatically emails a monthly invoice at no charge to all subscribers who pay by credit card or bank draft. If you choose to receive a paper invoice, you’ll be charged a $1 monthly handling fee. EarthLink will waive this fee for your first 60 days.

EarthLink also charges a $1 monthly check-processing fee for payments made by check. If you currently pay for your Internet service by check, you can change your billing method from check to credit card or automated bank draft at any time after 5/10/2006 to avoid the $2 monthly invoicing and check-handling fee.

To change your billing method to credit card, simply visit your EarthLink My Account Web page and click on Billing Information.

To change your billing method to automated bank draft, please contact a friendly EarthLink Live Chat representative after you receive your Welcome Kit.

I prepaid my current dial-up account. How will my account be billed after the transition?

EarthLink will honor your prepayment agreement and provide service through the end of your current prepaid term.

I have a complimentary JCN Internet Services dial-up account. Will that be transferred?

Unfortunately, EarthLink is unable to offer you a complimentary dial-up account. Your complimentary account will remain active with JCN Internet Services until 6/9/2006.  

If you’d like to set up a paid account to be transitioned to EarthLink, please call us before 5/9/2006 at 1-877-931-8111 during our normal business hours: 9:00 AM to 9:00 PM, Monday - Friday, 9:00 AM to 5:00 PM, Saturday, or 1:00 PM to 8:00 PM Sunday, or email us at sales@jcn.net

 

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*Certain taxes and fees may apply.
*Service not available in all areas.
*Prices subject to change.